At Elevana, we take pride in providing high-quality cannabis products. Due to the consumable and regulated nature of our products, all sales are final, and we do not accept returns. However, refunds may be issued under specific circumstances outlined below.

1. Refund Eligibility

You may qualify for a refund if:

• You received the wrong item
• Your order arrived damaged or defective
• Your package was lost in transit
• Items were missing from your order

To request a refund, you must contact us within 48 hours of delivery and provide:

• Your order number
• Photos of the product(s) and packaging
• A description of the issue

Requests submitted after this timeframe may not be eligible for review.

2. Non-Refundable Situations

Refunds will not be issued for:

• Opened or used products (unless defective)
• Change of mind or personal preference
• Incorrect shipping information provided by the customer
• Orders refused at delivery
• Failure to provide valid identification upon delivery (where required)
• Products affected by improper storage after delivery
• Packages marked as delivered by the courier

3. Order Cancellations

• Orders may be canceled before processing or shipment for a full refund.
• Once an order has been processed or shipped, cancellations are no longer possible.

4. Refund Method & Processing Time

Approved refunds will be issued to the original payment method used at checkout.

• Processing time: 5–10 business days
• Your bank or payment provider may require additional time to post the funds.

You will receive confirmation once your refund has been processed.

5. Compliance Notice

By purchasing from Elevana, you confirm that you meet the legal age requirements and that cannabis products are legal in your jurisdiction. Refund decisions are made in accordance with applicable regulations.

6. Contact Information

For refund requests or questions:

Email: support@elevana.com

Please include your order number for faster assistance.

Thank you for choosing Elevana.