Privacy policy

Last Updated: [03/10/26]

Elevana (“we,” “us,” or “our”) operates www.tryelevana.com  and related services (collectively, the “Services”). This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you use the Services, make a purchase, or otherwise interact with us.

Please read this Privacy Policy carefully. By accessing or using the Services, you agree to the terms of this Privacy Policy.

1. Age Restriction

You must be at least 21 years old (or the legal age in your jurisdiction) to access or purchase products from Elevana. If we learn we have personal information from someone under the permitted age without verified parental consent, we will delete that information.


2. Information We Collect

We collect information that identifies, relates to, describes, or could reasonably be linked to you (“personal information”). This includes:

A. Information You Provide Directly

  • Name, email address, phone number

  • Billing and shipping address

  • Account username and password

  • Support or inquiry communications

B. Transaction Data

  • Order details, payment method, products purchased

  • Purchase history

C. Device & Usage Data

  • IP address, browser type, device identifiers

  • Pages visited, clicks, referring URLs

D. Tracking Technologies

We use cookies and similar technologies (e.g., pixels, beacons) to personalize your experience, analyze usage, and support marketing. You can manage cookie preferences through your browser.

 

3. How We Use Your Information

We use your personal information for these purposes:

• To Provide and Improve Our Services

  • Process orders and payments

  • Administer your account

  • Deliver products and updates

  • Customize your shopping experience

• Marketing and Communications

  • Send promotions, newsletters, and offers (where permitted)

  • Tailor ads based on your interests
    You may opt out of marketing at any time via communications settings.

• Security and Fraud Prevention

  • Detect and prevent fraud

  • Secure your account and transactions

• Customer Support

  • Respond to your inquiries

  • Provide assistance or alerts about your orders

• Legal Compliance

  • Comply with applicable laws, legal processes, and law enforcement requests


4. How We Share Personal Information

We may share your personal information with:

• Service Providers

Third-party partners who help with website hosting, payment processing, fulfillment, analytics, and marketing.

• Advertising Partners

To support personalized advertising on other platforms. You may opt out where required by law.

• Legal and Safety Reasons

To comply with court orders, subpoenas, or legal requirements; or to protect rights or safety.

• Business Transfers

In connection with a merger, acquisition, or sale of all or a portion of our business.


5. Your Privacy Choices

Opt-Out of Marketing

You can unsubscribe from marketing communications at any time using links in emails or by contacting us.

Do Not Sell or Share My Personal Information

Under California law (CCPA/CPRA), California residents have the right to opt out of the sale or sharing of personal information. To exercise this right, contact us or use available privacy controls.

Access, Correct, Delete

Depending on your location, you may request access to, correction, or deletion of your personal information.

We may need to verify your identity before fulfilling requests.


6. Cookies & Tracking Technologies

We and our partners use cookies, web beacons, and similar tools to store data and track usage. Cookies help us provide essential features and analyze behavior to improve the Services.

Browser controls: You can manage cookies through your browser preferences, though some features may not function without them.


7. International Transfers

Your personal information may be stored or processed outside your country, including in the United States, as necessary to provide the Services. By using the Services, you consent to these transfers.

 

8. Security & Retention

We implement reasonable technical and organizational measures to protect personal information. However, no method of transmission or storage is 100% secure.

We retain personal information as needed for business purposes, legal compliance, dispute resolution, and enforcement of agreements.

 

9. Third-Party Links

Our website may contain links to other sites. This Privacy Policy does not apply to those sites. We encourage you to review their privacy practices before providing personal information.

 

10. Children’s Privacy

Our Services are intended for adults 21+ only. We do not knowingly collect personal information from children under the applicable age of majority. If you believe we have information from a minor, please contact us to delete it.

 

11. Subscription & Recurring Orders

Some products on the Services may be offered as part of a subscription or recurring purchase option at a discounted price.

By selecting a subscription option at checkout, you authorize Elevana to automatically charge your selected payment method at the recurring interval chosen (e.g., monthly or as specified at checkout) until the subscription is canceled.

Subscription details, including pricing, billing frequency, and applicable discounts, will be clearly disclosed during the checkout process.

You may manage, pause, skip, or cancel your subscription at any time through your account settings or by contacting our support team. Cancellation requests must be submitted before the next billing cycle to avoid being charged for the upcoming shipment.

If a payment fails, we may attempt to process the payment again or pause the subscription until a valid payment method is provided.

12. Subscription Boxes

From time to time, Elevana may offer curated subscription boxes that include a selection of products delivered on a recurring basis.

Subscription boxes may contain rotating or seasonal items, and product selections may vary between shipments. While we strive to accurately represent the contents and value of subscription boxes, specific items may change based on availability or product updates.

Subscription box purchases follow the same billing and cancellation terms described in the Subscription & Recurring Orders section above.

 

13. Changes to This Policy

We may update this policy periodically. Updates take effect when posted with a new “Last Updated” date.


14. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us:


Email: support@tryelevana.com

Address: 17595 HARVARD AVE STE C # 4O21 IRVINE, CA 92614