Refund policy

Last updated: October 31, 2026

Every Elevana order is backed by our 30-Day Guarantee. Because our products are consumable and regulated, we don't accept returns and don't issue cash refunds after an order ships. Instead, if something isn't right, we make it right with Elevana store credit.

1. The 30-Day Guarantee

If you aren't happy with a product, or your order arrived damaged, defective, incorrect or missing items, contact us within 30 days of the delivery date shown in tracking. Once your claim is approved, we'll issue Elevana store credit for the price you paid for the affected product(s), which you can use on any future order.

2. How to make a claim

  1. Email support@tryelevana.com within 30 days of delivery.
  2. Include your order number, the product(s) your claim is for, and a short description of the issue.
  3. Attach clear photos of the product(s) and packaging. For damaged, defective, wrong or missing items, also include a photo of the shipping label.

We review claims within 2 business days. Approved store credit is added to your Elevana account or sent as a digital store-credit code to the email on your order.

3. Guarantee terms

  • Store credit only. The guarantee is not paid out as cash or to your original payment method.
  • One guarantee claim per customer, household and shipping address.
  • Credit covers the product price you actually paid after discounts. Shipping, taxes and package protection are not included.
  • Free, bonus, gift and BOGO "get" items are not eligible.
  • Claims must be submitted within 30 days of the tracking delivery date. Late claims can't be accepted.
  • No product needs to be sent back. Please do not mail products to us.
  • Orders placed for resale, or claims we determine to be fraudulent or abusive, are not eligible. We may decline future orders from accounts that abuse the guarantee.
  • Opening a payment dispute or chargeback on an order ends its eligibility for the guarantee.

4. Not covered

  • Incorrect shipping information entered at checkout.
  • Orders refused at delivery, or not delivered because valid ID could not be shown.
  • Products affected by improper storage after delivery.
  • Packages marked as delivered by the carrier. We'll help you open a claim with the carrier.

5. Order cancellations

Orders can be canceled for a full refund to the original payment method before they are processed or shipped. Once an order has been processed or shipped, it can no longer be canceled.

6. Subscriptions

Subscriptions can be managed, paused, skipped or canceled at any time from the link in your order confirmation email or by contacting support. Cancel before the next billing date to avoid being charged for the next shipment.

7. Compliance

By purchasing from Elevana, you confirm you are 21 or older and that hemp-derived products are legal where you live. Nothing in this policy limits any rights you have under applicable law.

8. Contact

For guarantee claims or questions, email support@tryelevana.com and include your order number.